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Return Policy

  • No returns will be authorized or accepted unless prior approval has been granted by Carriage Paper Products
  • All returns must be assigned a Return Authorization (RA) number
  • A Return Authorization must be requested within 30 days of invoice date
  • Only full cartons will be accepted for return
  • Returned products must be in their original packaging in a resalable condition
  • No obsolete goods may be returned
  • No special items may be returned unless defective in workmanship and/or material
  • All Compatible toner non-defective returns will be subject to a restocking fee of 20% and are non-returnable after 90 days. Any non-defective return received that is not 100% resalable (with all original packaging, all parts, instructions, and labels) will be returned to you at your expense. Please do not write the Return Authorization number or stick labels on the original packaging, as that will make it non-resalable
  • Refunds will be issued in the form of an exchange or a credit to your account valid for 1 year from the date of issue
  • Requests for return of items ordered in error will be subject to a 20% restocking fee (less the cost of shipping to the customer if such shipping cost has been paid by Carriage Paper Products). The customer will be responsible for arranging and paying for return freight. We are not responsible for items lost or damaged in the return shipment
  • If you refuse a shipment you will be responsible for the all the shipping costs (including return shipping) and a 20% restocking fee
  • Carriage Paper Products shipping error - you will be provided with a pre-paid return label to send back the item(s) and you will be issued a replacement

If you feel you have unique circumstances; please call Customer Service at 800-922-8901 to discuss with us. For products that are damaged in transit please notify the carrier immediately upon receipt. If you see outward appearances of damage while receiving the goods, you may also choose to refuse delivery and notify Carriage Paper Products Customer Service by email (customerservice@carriagepaper.com) or by phone at 800-922-8901

 

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